This Practice Note outlines the Design Institute of Australia’s policy and process for resolving disputes relating to design services and protecting consumers of design professional services.
This Practice Note covers:
Types of disputes and complaints
Status of the DIA process
When the DIA can act
Process for dispute resolution
Written complaint
Initial assessment
Committee formation and composition
Information gathering
Investigation
Decision
Appeals and review
Consumer protection measures
Consumer rights and protections
Professional standards monitoring
Prevention strategies
About the DIA's Practice Notes
The DIA Practice Notes give designers the fundamentals to take control of their careers and flourish at work. As part of the major refresh of all DIA resources, the refreshed notes provide more relevant guidance for contemporary workplaces. They are available free for all designers who are members of the DIA.
The Practice Notes cover topics such as conditions of engagement, confidentiality agreements, preparing for staff reviews, understanding intellectual property and how to set fees for design services.
This Practice Note is part of the Running an Office series. The full series is soon to be released:
Designers in Australia
Working as a Designer
Working with Clients
Running an Office
Buying Design Services
This Practice Note outlines the Design Institute of Australia’s policy and process for resolving disputes relating to design services and protecting consumers of design professional services.
This Practice Note covers:
Types of disputes and complaints
Status of the DIA process
When the DIA can act
Process for dispute resolution
Written complaint
Initial assessment
Committee formation and composition
Information gathering
Investigation
Decision
Appeals and review
Consumer protection measures
Consumer rights and protections
Professional standards monitoring
Prevention strategies
About the DIA's Practice Notes
The DIA Practice Notes give designers the fundamentals to take control of their careers and flourish at work. As part of the major refresh of all DIA resources, the refreshed notes provide more relevant guidance for contemporary workplaces. They are available free for all designers who are members of the DIA.
The Practice Notes cover topics such as conditions of engagement, confidentiality agreements, preparing for staff reviews, understanding intellectual property and how to set fees for design services.
This Practice Note is part of the Running an Office series. The full series is soon to be released:
Designers in Australia
Working as a Designer
Working with Clients
Running an Office
Buying Design Services
