Disputes and Consumer Protection
This Practice Note outlines the Design Institute of Australia’s policy and process for resolving disputes relating to design services and protecting consumers of design professional services.
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      PN 306 2025 / Pages 10 Includes: - Types of disputes and complaints 
- Status of the DIA process 
- When the DIA can act 
- Process for dispute resolution 
- Written complaint 
- Initial assessment 
- Committee formation and composition 
- Information gathering 
- Investigation 
- Decision 
- Appeals and review 
- Consumer protection measures 
- Consumer rights and protections 
- Professional standards monitoring 
- Prevention strategies 
 

