Disputes and Consumer Protection

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This Practice Note outlines the Design Institute of Australia’s policy and process for resolving disputes relating to design services and protecting consumers of design professional services.

• Contents

  PN 306 2025 / Pages 10

  Includes:

  • Types of disputes and complaints 

  • Status of the DIA process

  • When the DIA can act

  • Process for dispute resolution

  • Written complaint

  • Initial assessment

  • Committee formation and composition 

  • Information gathering

  • Investigation

  • Decision

  • Appeals and review 

  • Consumer protection measures 

  • Consumer rights and protections 

  • Professional standards monitoring 

  • Prevention strategies